System breakdown
A qualified person should not have to hunt for the next step.
Booking friction often appears after qualification is already complete.
Common friction:
- calendar hidden
- wrong appointment type
- too many options
- duplicate questions
- awkward mobile experience
- no confirmation
- unclear rescheduling
- booking link sent later
Want us to look at the actual path?
Book a Front Door Systems Review. We will look at how calls, forms, routing, booking, confirmation, and follow-up work today and whether a cleaner system makes sense.