System breakdown
Unfinished business needs a defined state.
Follow-up breaks when nobody owns it and the next action depends on memory.
Examples:
- form submitted, no booking
- missed call
- qualification complete, no appointment
- appointment cancelled
- no-show
- information missing
- manual review pending
For each state define:
- owner
- next action
- timing
- fallback
- stop condition
Want us to look at the actual path?
Book a Front Door Systems Review. We will look at how calls, forms, routing, booking, confirmation, and follow-up work today and whether a cleaner system makes sense.