Industry front door
Legal intake needs a controlled front door.
Common paths
- Prospective client
- Existing client
- Referral
- Attorney-specific request
- General inquiry
Common breakdowns
- Generic contact form
- Screening disconnected from booking
- Manual forwarding
- Attorney voicemail dead end
- Unclear follow-up
The firm remains responsible for legal intake, conflicts, confidentiality, and engagement decisions.

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