System breakdown
Visitors should not need to understand the org chart.
Routing should start with the person's goal, not the internal structure of the business.
Possible paths:
- become a client
- existing client
- book an appointment
- service request
- referral
- support
- other
The visitor chooses intent. The business handles the internal route.
Want us to look at the actual path?
Book a Front Door Systems Review. We will look at how calls, forms, routing, booking, confirmation, and follow-up work today and whether a cleaner system makes sense.